Welcome to Shopolex

We value your trust and strive to provide high-quality products and a smooth shopping experience. Please read our refund and return policy carefully before making a purchase.

Eligibiblity for Returns

We accept returns only for eligible items that meet the conditions below:

• Item must be unused, unworn, unwashed, and in original condition
• Original tags, packaging, and accessories must be included
• Proof of purchase or order confirmation is required
• Items damaged due to misuse, improper handling, or normal wear are not eligible

Clothing Returns

Colombo Orders

Customers within Colombo can request a return within 3 working days after receiving the order.

Outside Colombo Orders

Customers outside Colombo can request a return within 3–5 working days after receiving the order.

Clothing Return Conditions

Returns will only be accepted if:

• Wrong item was sent
• Item received is damaged or defective
• Major size issue caused by our mistake

Non-Returnable Clothing Items

The following items cannot be returned:

• Sale or discounted items
• Inner wear or intimate wear
• Items with removed tags
• Used or washed items

Skincare Products

Due to hygiene and safety reasons, skincare products are non-returnable and non-refundable once opened or used.

Returns are accepted only if:

• Product arrived damaged
• Wrong product was delivered
• Product is expired upon delivery

Any issue must be reported within 24 hours of delivery with clear photos/videos.

Fashion Accessories

Fashion accessories may be returned only if:

• Item is defective
• Wrong item was delivered
• Product was damaged during delivery

Return requests must be made within:

• 3 Working days for Colombo orders
• 5 Working days for orders outside Colombo

Used accessories are not eligible for return.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Refunds will be sent via the original payment method or bank transfer
• Delivery charges are non-refundable unless the mistake was from our side

Exchange Policy

We may offer exchanges based on stock availability for:

• Defective items
• Wrong items received

Customers may be responsible for return shipping costs unless the error was caused by Shopolex.

Contact Us

For return or refund requests, please contact us with:

• Order number
• Clear photos/videos of the item
• Reason for return

Thank you for shopping with Shopolex. We appreciate your support and trust in our brand.